Return Policy

All items may be returned for any reason within 45 days of the purchase date. All items may receive a complete replacement unit, replacement parts, or a partial refund should the item become defective within 45 days of the purchase date, the refund will be 3 Complete within days.

If an item is received damaged, defective, or not received please contact us within 7 days for a complete replacement unit, replacement parts, a partial refund or full refund of the purchase price. The refund will be completed within 3 days. Artist hand may require pictures or video of defective/damaged items to issue a full refund.

All Returned items will not be charged a restocking fee. Items returned must be in their original packaging and all accessories in the original shipment must be included.

Returned caused by the buyer are shipped back to a Artist hand Return Center at the customer's expense; however, we will send a pre-paid return shipping label via email if the return is a result of our error. Please note that it is at the company's discretion to decide if the item may be returned to a Artist hand Return Center. Unauthorized returns may not be accepted. Once your request is processed an approved, please allow 5-7 business days for the request to be completed. If a replacement unit or replacement parts are requested, please be aware that the fulfillment time frame is based on product availability.