Refund policy

1

Cancellation Policy

Order cancellations must be requested before your order has been processed for fulfillment or shipped. A cancellation request is not guaranteed until confirmed by our support team.

Once an order has been processed for fulfillment, packed, scheduled with a carrier, prepared for pickup, or shipped, we may not be able to cancel the order.

Once an order has shipped, it is no longer eligible for cancellation and will be handled under our standard Return & Refund Policy.

For buyer’s remorse cancellations after shipment, the customer is responsible for the actual outbound shipping or freight cost, return shipping or freight cost, and any applicable restocking fee.

We reserve the right to decline cancellation requests for orders that have already been processed for fulfillment, prepared for shipment, or shipped.

2

Buyer’s Remorse Returns

Buyer’s remorse returns must be requested within 7 calendar days of delivery.

Buyer’s remorse includes, but is not limited to:

  • Accidental orders
  • Items no longer needed or wanted
  • Incorrect size, color, style, or configuration selected by the customer
  • Cancellation requests after shipment
  • Delivery access issues not caused by Artist hand
  • Refused deliveries
  • Missed delivery appointments
  • Failure to accept delivery
  • Incorrect or incomplete shipping address provided by the customer

Buyer’s remorse returns must be approved by Artist hand before the item is shipped back.

3

Return Condition Requirements

Returned items must be unused, uninstalled, unassembled, undamaged, and returned in original packaging with all accessories, manuals, hardware, cartons, pallets, protective materials, and documentation included.

Used, installed, assembled, altered, damaged, incomplete, or improperly packaged items are not eligible for return.

Items damaged due to customer handling, installation, storage, repackaging, or return shipping may be refused or may receive a partial refund at our discretion.

4

Return Procedure

Contact our Customer Support Team at info@artisthandbeauty.com or through live chat with your order number to obtain a Return Authorization (RA) number before shipping your return. Please include the reason for the return.

We may request photos or videos of the product, packaging, shipping label, and any reported issue before approving a return.

Issuance of a Return Authorization does not guarantee a refund. All returned items are subject to warehouse inspection before any refund is approved.

Approved returns must be shipped within 7 calendar days after the Return Authorization is issued.

Once you receive the RMA email with return instructions:

  • Wrap the item(s) carefully in its original condition and packaging.
  • Use a trackable shipping method.
  • Save the tracking information and email it to us so we can assist with tracking during transit.
5

Return Shipping and Restocking Fees

If the return is a result of our error, including damaged shipment, defective shipment, or wrong item sent, we will provide a prepaid return label or arrange return freight when applicable.

For buyer’s remorse returns, the customer is responsible for all return shipping or return freight costs.

Because all orders include free shipping, the actual outbound shipping or freight cost paid by Artist hand will be deducted from the refund for buyer’s remorse returns.

For parcel returns approved as buyer’s remorse returns, a 15% restocking fee will apply.

For LTL freight, oversized, heavy, or specially handled returns approved as buyer’s remorse returns, a 20% restocking fee will apply.

If Artist hand provides a return label or arranges return freight for a buyer’s remorse return, the return shipping or freight cost may be deducted from the refund.

Free Shipping Notice: Free shipping is included with the original order. For buyer’s remorse returns, the actual outbound shipping or freight cost may still be deducted from the refund.
6

Damaged, Defective, or Wrong Items

Damage, defect, or wrong item claims must be reported within 48 hours of delivery.

For freight deliveries, customers must inspect the shipment before signing for delivery. Visible damage must be noted on the delivery receipt.

To help us process a claim, customers may be required to provide photos or videos of the product, packaging, shipping label, delivery receipt, and the reported issue.

If the item is confirmed to be damaged, defective, or incorrectly shipped due to our error, we may offer replacement parts, repair, replacement, return authorization, or refund at our discretion.

Warranty-related issues after delivery are handled under our separate Warranty Policy.

7

Refused Delivery or Failed Delivery

Refused deliveries, missed delivery appointments, failure to accept delivery, incorrect shipping addresses, or delivery access issues not caused by Artist hand will be treated as buyer’s remorse returns.

In these cases, the customer may be responsible for the actual outbound shipping or freight cost, return shipping or freight cost, carrier storage fees, redelivery fees, address correction fees, and any applicable restocking fee.

8

Refund Processing

Refunds are initiated after the returned item has been received and inspected by our warehouse.

Approved refunds will be processed within 5-10 business days after inspection. Processing time may vary depending on the payment platform or financial institution.

Refunds may be reduced by applicable restocking fees, original outbound shipping or freight costs, return shipping or freight costs, missing parts, damaged packaging, product damage, carrier fees, or other costs caused by the condition of the returned item.

9

Contact Us

If you have questions about a cancellation, return request, refund status, or return authorization, please contact us.

Email: info@artisthandbeauty.com

Website: https://www.artisthandbeauty.com/